Frequently asked questions

  1. Beneficiaries, beneficiaries' rights
  2. Exchange, cancellation and refund conditions
  3. Booking a room
  4. Accepted means of payment
  5. Pricing

Beneficiaries, beneficiaries' rights

Access to Bed & Crous is reserved for French and foreign students as well as administrative and teaching staff of higher education institutions located in France.

Exchange, cancellation and refund conditions

You are reminded that, as these are hosting services, and in accordance with Article L 121-21-8-12┬░ of the Consumer Code, you do not have the right of withdrawal provided for in Article L 121-21 of the Consumer Code.

In the event of cancellation, you must notify the residence concerned directly as soon as possible.

Cancellation will only be considered upon receipt of a cancellation number to the email address provided at the time of booking.

In the event of a no-show, all reservations are guaranteed:

  • By communicating your bank details and not cancelled before 7 p.m. the day before your scheduled arrival, the price of the first night will be automatically invoiced and debited as a lump sum and the rest of your stay will be cancelled without charge.

  • By prepayment to the residence and not cancelled before 7 pm the day before your arrival, will give rise to a refund of the totality of your stay minus the price of the first night.

Reservation receipts

A confirmation email is sent to you as soon as your booking is confirmed.

Book a room

To book, use our booking engine on the homepage of the site and browse our different offers.

The availability and price of your stay are confirmed upon payment.

Accepted means of payment

To make a reservation, a valid credit card is required.

Online payment is done with a credit card (Cartes Visa, Mastercard, American Express, Carte bleue) or Izly by Crous via secure payment system.

Pricing

All prices include VAT* (all taxes)

The rate includes the rental of the room as well as any facilities or services requested at the time of booking.

*Personal expenses (e.g. minibar or telephone calls) and tourist taxes are not included in the rate. The amount of these taxes varies according to the destination, the category of accommodation and the number of people staying. These fees and surcharges are to be paid directly on site.