Frequently asked questions
- Terms and Conditions for exchange, cancellation et refund
- Booking a room
- Payment options
- Reservation fee
Access to Bed & Crous is reserved for french and foreign students and higher education teachers and staff working in France.
You are reminded that, with regards to housing services, and according to article L 121-21-8-12° of the french comsumer Code, vous do not have a right to retraction from article L 121-21 of that same code.
Reservation fees paid in advance are refunded, after deducting a maximum of 2€ transaction fees, when the cancellation is resquested within the timeframe indicated below.
In case of cancellation, you must warn the concerned residence as soon as possible.
The cancellation will only be successful after receiving a cancellation number at the email address given during reservation.
In case of a no show, any reservation guaranteed :
by communicating your banking details and not cancelled before 7:00PM twos days before the date intented for arrival will automatiquely lead to billing et debiting an amount equivalent to a one night stay as cancellation fee and no additionnal cost for the rest of your stay.
by prepaying at the reseidence and not cancelled before 7:00PM twos days before the date intented for arrival will, upon request, lead to the refund of your entire stay after deducting the fare for the first night.
A confirmation email is sent to you as soon as your reservation is validated.
In order to book a room, use our search engine on the welcome page and read through our offer.
Availability and price for your stay will be confirmed as soon as your payment is made.
In order to make a reservation, a valid credit card is necessary.
Online payment is done with a credit card (Cartes Visa, Mastercard, American Express, Carte bleue) or Izly by Crous via secure payment.
All prices are displayed with all taxes included.
The price includes the room and every piece of equipment ou service requested during reservation.
*Are not included in the price personal expenses (such as minibar or phone calls) or tourist tax which amount varies depending on the destination, the type of housing and the number of people. These fees and taxes are to be paid directly at the residence.
Reservation fees are equal to 12% of the price for one night. Transaction fees related to refunds are limited to 2€.